Privacy Policy

BrooksCorp (Pty) Ltd (“BrooksCorp”, “we”, “our”) respects your privacy and complies with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and relevant card-scheme regulations.

1. Information We Collect

• Identity data — name, surname, email address, mobile number.
• Transaction data — purchase history, invoice numbers, payment confirmations.
• Technical data — IP address, device type, browser information, cookies.
• Account data — login credentials and preferences (if registered).

2. Collection Methods

Data is obtained when you register, purchase, contact support or interact with our site. Card details are transmitted securely to FNB Merchant Services and never stored by BrooksCorp.

3. Purpose of Processing

• To process payments and deliver digital products or services.
• To provide customer support and order updates.
• To prevent fraud and ensure platform security.
• To improve and personalise our services (only with consent where required).
• To comply with legal and tax obligations.

4. Sharing of Information

We do not sell or rent personal data. We may share limited information with:

• FNB Merchant Services and PCI DSS–compliant processors for transaction processing.
• Trusted IT and hosting providers under confidentiality agreements.
• Law enforcement or regulatory authorities when required by law.

5. Security Measures

• Encryption (HTTPS/TLS) for all transmissions.
• Secure servers with firewalls and access controls.
• Regular security audits and staff training.
• No storage of cardholder PAN, CVV or expiry data on BrooksCorp systems.

6. Data Retention

Personal information is kept only as long as needed to fulfil the purpose of collection and to comply with legal obligations. After this period, data is securely deleted or anonymised.

7. Your Rights (POPIA)

• Access the personal information we hold about you.
• Request correction or deletion of inaccurate information.
• Object to certain processing or withdraw consent (where applicable).

Submit requests to our Information Officer at privacy@brookscorp.co.za.

8. Cookies & Analytics

BrooksCorp uses cookies to improve website functionality and analyse traffic. You can disable cookies in your browser, though some features may not function correctly.

9. Cross-Border Transfers

Where personal information is processed outside South Africa by our technology partners, BrooksCorp ensures adequate data-protection safeguards consistent with POPIA.

10. Policy Updates

This policy may be revised periodically to reflect changes in law or operations. The latest version will be available on our website with the revised effective date.

11. Contact Information Officer