BrooksCorp (Pty) Ltd – Terms & Conditions

1. Company Information

BrooksCorp (Pty) Ltd (“BrooksCorp”, “we”, “us”, “our”) is a private company duly incorporated and domiciled in the Republic of South Africa. We provide fintech-enabled digital platforms, electronic services, software solutions, and subscription-based offerings.

2. Scope of Services

BrooksCorp provides digital products and services, which may include:

• Electronic vouchers or digital goods
• Subscription-based access to platforms or services
• Fintech-enabled software, integrations, and value-added services

All products and services are delivered electronically unless otherwise stated.

3. Payments, Card Processing & Regulatory Compliance

All payments are processed in South African Rand (ZAR) through approved acquiring banks and payment processors, including FNB Merchant Services.

BrooksCorp does not store full cardholder data on its systems. All card transactions are processed in compliance with:

• PCI-DSS (Payment Card Industry Data Security Standard)
• South African Reserve Bank (SARB) regulations
• Payment Association of South Africa (PASA) rules
• Applicable card scheme rules (Visa, Mastercard, etc.)

By completing a transaction, the customer warrants that they are authorised to use the payment method provided.

4. Electronic Delivery

Delivery of goods and services is performed electronically and may include:

• Email delivery to the registered email address
• Access via the customer’s secure BrooksCorp account
• Automated activation of subscriptions or services

If electronic delivery is not received within one (1) hour after successful payment, customers must contact support@brookscorp.co.za.

5. Subscriptions, Renewals & Cancellations

Subscription services are billed in advance and may renew automatically unless cancelled prior to the renewal date.

Customers are responsible for managing their subscriptions via their account or by contacting support. Cancellation prevents future billing but does not automatically entitle the customer to a refund for the current billing period, unless otherwise required by law.

6. Refunds & Chargebacks

Due to the nature of digital goods and services, all sales are considered final. Refunds will only be considered under the following circumstances:

• Duplicate or erroneous transactions
• Failure to deliver the purchased product or service due to a system error
• Incorrect product or service provided

Refund requests must be submitted in writing within seven (7) calendar days of the transaction date.

Approved refunds will be processed via the original payment method within ten (10) business days.

Unauthorised chargebacks may result in account suspension and investigation in accordance with PASA and card scheme rules.

7. Security, Fraud & Risk Management

BrooksCorp implements industry-standard security controls, including SSL encryption, secure authentication, firewalls, and transaction monitoring.

We reserve the right to suspend or reverse transactions deemed suspicious, fraudulent, or in violation of applicable laws, PASA rules, or bank requirements.

8. Consumer Protection & Electronic Communications

These Terms comply with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA) of South Africa.

By using our services, customers consent to receive electronic communications, notices, invoices, and records.

9. Limitation of Liability

BrooksCorp shall not be liable for indirect, incidental, or consequential damages, including loss of profit or data, except where liability cannot be excluded under South African law.

10. Governing Law & Jurisdiction

These Terms and all transactions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

11. Amendments

BrooksCorp reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this platform and become effective upon publication.